How much longer will I have to wait

Started by Jan on May 10, 2012 in TinyG Feature Requests. 9 replies, last activity May 21, 2012.

Jan May 10, 2012 #1198

I paid for the grbl shield on Apr 21, 2012 via PayPal( Transaction ID: 4SC50539W0396830Y).

Does anyone know how much time will it take before the goods is sent out to a customer?

I sent already an email to synthetos@gmail.com ( on May 4)asking them

but no reply so far

RileySynthetos May 10, 2012 #1199

Jan,

I checked the synthetos email account and did not receive anything from you on the 4th of May. Your product was shipped on the 26th of April. Once your package is on its way (internationally) its really in the hands of your customs. Australia is specifically bad having packages take 6 weeks to get there!

We cannot tell you when to expect your package really. Historically it takes 2 - 6 weeks to get there.

Hope that helps.

PS. I will leave this up for a few days. I am going to remove this topic as its not really a feature request.

Try to email us again and I will see whats up.

Riley

Jan May 10, 2012 #1200

Hi Riley,

Thanks for the reply.I sent again the email just for testing that emails work :-).

If you receive it, please reply.

Thanks again

Jan

cdmp May 17, 2012 #1201

Hi Riley,

same issue here: I wrote to synthetos@gmail.com about an order but I have not been answered, perhaps the spam filter is murdering your inbox? :)

Kind regards,

Davide

Jan May 17, 2012 #1202

My grbl shield arrived to my country already.Not received it yet, but I was told( by custom agent) it is here.But no replies to my emails though :-(

aldenSynthetos May 17, 2012 #1203

Jan, I'm glad your boards have arrived. We are not getting your email - I do not know why. Please use this thread to communicate. We do watch both the forum and the email stream carefully.

- Alden

cdmp May 18, 2012 #1204

Jan, thank you for the good news!

Alden, can I also take advantage of this thread to get personal info about my order, as long as the address synthetos@gmail.com does not receive my emails?

Just to know if the order #100000534 (may, 13) is in the pipeline.

Thank you,

Davide

RileySynthetos May 18, 2012 #1205

Davide,

I got your emails. Your order is paid for and waiting to go out. We will be shipping all grblShield orders from: 4/24/2012 through 5/17/2012 next week.

Your board will be on the way then.

Riley

cdmp May 19, 2012 #1206

Thank you Riley.

RileySynthetos May 21, 2012 #1207

np!

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