Riley to the rescue!!!! Just as I was about to smash the controller into tiny pieces (haha), Riley sent me an email and gave me his cell phone number! We tried a few things to no avail, but he is shipping me out a new controller Monday morning! I have to say, this is the best customer service I have ever dealt with, in depth troubleshooting on a Saturday night!! I will send him my controller for some hard core diagnostics..
Stay tuned!
Thanks Riley and Carl!
Leslie