It seems you got a prototype v5. These are not for sale yet. But here’s what’s going on and some options for you.
There are 8 pins on J6 on the v5 gShield. If you have an R2 UNO there are only 6 pins on the power connector, meaning the 2 additional pins from the gShield J6 are hanging loose. On an R3 Uno these pins deliver power. The v5 can be made to work on an R2, but you have to move the jumper on J11 from the lowest position to the top position (cut the jumper and add a new one). This will route 5v from the R2 Arduino to the gShield.
The other option is to return the v5 for a v4. We’ll pay for all shipping as its our mistake.