Can you tell me what axis is doing this and post your settings? Usually this means that one of the phases is not powered. Often this is wiring, sometimes the motor itself, and could indicate a fault int he board. (These boards have been tested pretty well and are new).
You can check this by moving the motor to another port, swapping things around, trying different motors on the faulty port, etc.
If it is a board fault it’s a DOA and we’ll replace the board.